Who we are
Welcome to Neil Woolridge Motors (“NWM”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://nwm.co.za (the “Site”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. Please read this Privacy Policy carefully to understand our views and practices regarding your personal information and how we will treat it.
1. Information We Collect
We collect various types of information to ensure we provide you with the best possible service and to fulfill any transactions made through our website. The information we collect includes:
a. Personal Information
When you place an order, request a quote, or create an account on our website, we may collect the following personal information:
- Name
- Email Address
- Billing and Shipping Address
- Contact Number
- Payment Information (such as credit/debit card details)
- Any additional information you provide during interactions with our customer service team
b. Non-Personal Information
We may also collect non-personal information such as:
- IP Address
- Browser type
- Referring website
- Pages visited and the time spent on those pages
- Technical data (such as browser plug-in types, device information, operating system, etc.)
This information helps us optimize your experience and improve the functionality of our website.
2. How We Use Your Information
We use your information for the following purposes:
- Order Processing: To fulfill orders and process payments securely.
- Customer Service: To communicate with you regarding your order, provide assistance, or respond to your queries.
- Account Management: To manage and maintain your account on our Site.
- Marketing: To send promotional materials and updates only if you have provided your consent to receive such communications.
- Improving User Experience: To understand website traffic, analyze trends, and improve the overall performance of the Site.
- Compliance: To comply with legal obligations and protect our business interests.
3. Sharing Your Information
We value your privacy, and we do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may engage third-party service providers to assist in processing payments, fulfilling orders, or delivering marketing content on our behalf. These providers will have access to your information only to perform these tasks and are bound by confidentiality agreements.
- Legal Compliance: We may disclose your personal information if required by law or in response to valid legal processes, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, in accordance with this Privacy Policy.
4. Data Security
We are committed to ensuring that your information is secure. We use industry-standard security measures to protect the confidentiality and integrity of your personal information. However, please note that no method of data transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your data, but we strive to protect it using all reasonable means.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for any legal, accounting, or reporting requirements. Once we no longer require your data for these purposes, we will securely delete or anonymize it.
6. Your Rights
You have the right to:
- Access: Request access to your personal information that we hold.
- Correction: Request correction of any inaccurate or incomplete personal information.
- Deletion: Request deletion of your personal information, subject to certain legal restrictions.
- Opt-out: Withdraw your consent for marketing communications at any time.
If you wish to exercise any of these rights, please contact us at sales@nwm.co.za. We may ask for verification of your identity before processing any requests.
7. Cookies
Our website uses cookies to enhance your experience and analyze website traffic. Cookies are small files placed on your device to store information about your preferences and browsing habits. By using our website, you consent to the use of cookies in accordance with this Privacy Policy.
You can adjust your browser settings to refuse cookies or notify you when cookies are being used, but please note that disabling cookies may affect your experience on the Site.
8. Third-Party Links
Our website may contain links to third-party websites. These websites operate independently and have their own privacy policies. We are not responsible for the privacy practices or the content of third-party sites. We encourage you to read their privacy policies when you visit these websites.
9. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe we have unintentionally collected such information, please contact us immediately, and we will take appropriate steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in response to legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, in accordance with the significance of the changes made. Please review this page periodically to stay informed about how we protect your personal information.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Neil Woolridge Motors
2 Chief Albert Luthuli Street, Pietermaritzburg, 3201
sales@nwm.co.za
033 345 3519
We’ll get you there!
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